Returns & Exchanges

Our 100% Guarantee. We value you as a member of our family and care about your satisfaction. So, if for any reason you are not completely satisfied with your purchase, you may return it hassle-free for an exchange or a full refund within 30 days of your purchase. Here’s how:

What you’ll need:

  • Your receipt (or packing slip)
  • The credit or debit card used to make the purchase

Returning web orders by mail:

Send to: c/o JBC Direct LLC
Returns & Exchanges
175 Heritage Drive
Pataskala, OH 43062

Please include the return form from the bottom of your packing slip for faster processing.

Damaged Items:

If you receive a web order with an item that is damaged, missing a component, or in some other way defective, please Contact Us before returning the product.


* Sales tax policy:

Please note: The sales tax indicated on the checkout form is an estimate. The sales tax ultimately charged to your credit card will be calculated when your credit card charge is authorized and will reflect applicable state and local taxes.